How Do I Choose a Local Manager & Set Clear Service Levels?

Look for a written management scope that spells out tasks, reporting cadence and spending authority. Ask for references and verify them by calling or emailing recent clients about response times, reliability and how issues were handled. Require a named local contact who can visit the villa and supervise any subcontractors, especially when you’re away. Define the expected inspection frequency (for example monthly pool checks and quarterly garden service) and how repairs are approved and charged. Set up separate owner accounts and require itemized invoices with photos. Include escalation steps for urgent problems and a clear process for authorising travel or out-of-hours work. If possible, run a short trial period before signing a long‑term contract. Consider pairing a simple smart-alert system with a trusted local presence rather than relying on technology alone. Document the arrangement, and have it reviewed by a lawyer or property advisor to ensure it matches your travel pattern and long‑term wishes.